Return & Cancellation Policy | Ram General Store |

Welcome to Ram Mansion. Please read our Return & Cancellation Policy carefully to understand how we handle returns, exchanges, and order cancellations.

1. Return Eligibility

Customers may request a return within 7 days of receiving the product.

The product must be unused, unworn, and undamaged
Original tags, labels, and packaging must be intact
The item must not be altered or washed
Return request must be submitted within the return period along with proof of purchase (order ID/invoice)

2. Non-Returnable Items

Perishable or consumable grocery items
Products marked as "Final Sale" or "Non-Returnable"
Items damaged due to misuse after delivery
Products returned without original packaging or tags

3. Return Process

To initiate a return, please contact us via phone or email with your order details and reason for return.
Once your request is reviewed and approved, we will guide you through the pickup or drop-off process.
Our team will inspect the returned product upon receipt to verify its condition.

4. Refunds

Refunds will only be processed after the returned product has been received and successfully verified by our team.
Approved refunds will be credited to the original payment method within a reasonable timeframe.
For cash-on-delivery orders, refunds will be processed via bank transfer or store credit, as applicable.
We reserve the right to reject a refund request if the returned product does not meet our return eligibility criteria.

5. Exchanges

Exchanges are subject to product availability.
If the requested replacement item is unavailable, a refund will be issued instead, following our standard refund process.

6. Order Cancellation

Orders may be canceled under the following circumstances:

By the customer: Cancellation requests are accepted only before the order has been shipped. Once shipped, the order cannot be canceled and must instead follow the return process after delivery.
By Ram Mansion: We reserve the right to cancel an order due to:
- Product unavailability
- Pricing or technical errors
- Suspected fraudulent activity
- Incomplete or incorrect customer information

7. Cancellation Refunds

If a prepaid order is canceled — whether by the customer (before shipping) or by us — the refund will be processed to the original payment method within a reasonable timeframe.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund after verification, at no additional cost to you.