Return & Cancellation Policy

Welcome to Ram General Store. Read our Return & Cancellation Policy carefully to understand how we handle returns, exchanges and order cancellations.

1. Return Eligibility

Customers can return the product within 7 days after receiving.

To be eligible for a return:

The product must be unused, unworn, and undamaged
Original tags, labels, and packaging must be intact
The item must not be altered or washed
Return request must be submitted within the return period along with proof of purchase (order ID/invoice)

2. Non-Returnable Items

The following items cannot be returned or exchanged:

Foods that spoil or can be eaten (perishable or consumables).
Items that are labelled "Final Sale" or "Non-Returnable"
Items damaged due to misuse after delivery
Gifts which are returned without packages or tags.Items returned with no packaging or tags.

3. Return Process

Please call or e-mail us with your order information and a reason for the return.
After the request has been approved and reviewed, we will direct you in the pickup/drop-off procedure. Once the product is returned, our team will check upon receipt to ensure the product is in good condition.

4. Refunds

Refunds shall be made only after we receive the returned product and verify it successfully.
Refunds will be issued to the same payment method used, within reasonable time, for approvals.
Refunds will be made by bank transfer or store credit for cash on delivery orders.
We could refuse a refund if the returned item is not eligible for a refund.

5. Exchanges

Products may not be available for exchanges.
If the item is not available as a replacement, the refund will be given and will be in line with our refund policy.

6. Order Cancellation

Orders can be canceled for a number of reasons:

By the customer:Cancellation of orders is possible only before the order is shipped. After the order is shipped it will not be possible to cancel it and it will have to go through the return after delivery.
By Ram General Store: We reserve the right to cancel an order due to:
- Product unavailability
- Prices or technical issues
- Suspected fraudulent activity
- If the customer information is incomplete or incorrect.

7. Cancellation Refunds

In the event that a prepaid order is cancelled, for whatever reason, including prior to our shipping, (by the customer or by us) we will refund the order to the source of payment within a reasonable time.

8. Damaged or Incorrect Products

If you find a damaged, defective or incorrect product, please notify us within 48 hours of delivery and include pictures of the product and packaging. In case you are satisfied they will arrange it for you at no extra cost, without any problem, as soon as verified.